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Liquifi is seeking a dedicated and customer-centric individual to join our team as a Customer Success Manager. In this role, you will be the primary point of contact for our customers, ensuring their satisfaction, success, and long-term partnership with our company. As a key member of our Customer Success team, you will play a crucial role in driving customer retention, expansion, and overall satisfaction.
Your primary responsibility will be to act as the customer's strongest advocate and ally, proactively addressing their needs, collaborating with the team to develop tailored solutions, and ensuring they derive maximum value from our product. By closely engaging with customers, you will build strong relationships, anticipate their requirements, and strategize to deliver exceptional outcomes.
Liquifi is building the "Carta for crypto" by helping companies automate their token vesting, issue token grants in compliance, and manage their token cap table.
CEO Robin Ji and CTO Oliver Tang both come from crypto companies (Eco and Set Protocol), and have personally experienced the pain point of managing token vesting. Prior to crypto, they both have experience scaling products and teams at companies like Amazon, Adobe, LinkedIn, Salesforce, and Twitch.
Liquifi is backed by leading investors including Dragonfly Capital, Struck Capital, IOSG Ventures, Nascent, Alliance, Robot Ventures, 6th Man Ventures, Katie Haun, Balaji, Packy McCormick, Anthony "Pomp" Pompliano, Anthony Sassano, Ryan Selkis, and other strategic angels and industry operators.
Role/Responsibilities