<aside> 👉 Apply by reaching out to [email protected] with your resume/CV, LinkedIn (optional), and any other relevant information.

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About the role

Liquifi is seeking a highly motivated and detail-oriented individual to join our team as a Business Operations Lead. In this dynamic role, you will have the opportunity to contribute to the success and efficiency of our processes across sales operations, customer success, and onboarding.

Your primary responsibility will be to identify areas for product improvement, streamline workflows, and enhance the overall efficiency and productivity of our team. With a focus on optimizing operational processes, you will play a vital role in driving our company's growth and ensuring a seamless experience for our customers. Join us and be part of a collaborative team dedicated to delivering excellence in every aspect of our operations.

About Liquifi

Liquifi is building the "Carta for crypto" by helping companies automate their token vesting, issue token grants in compliance, and manage their token cap table.

CEO Robin Ji and CTO Oliver Tang both come from crypto companies (Eco and Set Protocol), and have personally experienced the pain point of managing token vesting. Prior to crypto, they both have experience scaling products and teams at companies like Amazon, Adobe, LinkedIn, Salesforce, and Twitch.

Liquifi is backed by leading investors including Dragonfly Capital, Struck Capital, IOSG Ventures, Nascent, Alliance, Robot Ventures, 6th Man Ventures, Katie Haun, Balaji, Packy McCormick, Anthony "Pomp" Pompliano, Anthony Sassano, Ryan Selkis, and other strategic angels and industry operators.

Job Description

Role/Responsibilities

• Drive customer adoption and usage of our product, ensuring they are maximizing its value and achieving their desired outcomes.
• Onboard new clients, providing product training and guidance to ensure a smooth implementation and successful adoption of our software.
• Proactively engage with customers to understand their business needs, challenges, and goals, and provide tailored solutions and recommendations.
• Serve as the main point of contact for customer inquiries, troubleshooting issues, and providing timely and effective resolutions.
• Monitor customer usage and engagement, identifying opportunities for upselling and cross-selling to drive revenue growth.
• Conduct regular check-ins and business reviews with customers to assess their satisfaction, gather feedback, and identify areas for improvement.